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Terms and Conditions of Service for Reformer LDN Limited

Last updated: 25th January 2025

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1. Introduction

These Terms and Conditions govern the use of services provided by Reformer LDN Limited ("we," "our," "us"), located at Unit 1.2 Rosewood Building, Shoreditch Exchange, Gorsuch Place, London, E2 8HU. By booking and participating in our classes, sessions, or any other services, you ("client," "you") agree to comply with and be bound by these Terms and Conditions.

 

2. Booking and Payment

2.1 Booking Procedures:

  • All classes and sessions must be booked in advance through our online booking system, by phone, or in person at the studio.

  • Bookings are subject to availability and are confirmed once payment has been received.

2.2 Payment Methods:

  • Payments can be made online via our booking system using credit/debit cards or other available payment options.

  • Payments may also be accepted in person at the studio.

2.3 Packages and Memberships:

We offer a variety of class packages and membership options tailored to fit different schedules and preferences. The terms for these packages and memberships include:

Class Packages:

  • Valid for a specified duration from the date of purchase. Details of validity periods will be provided at the time of purchase.

  • Non-transferable, meaning only the purchaser may use the credits unless explicitly stated otherwise.

  • Refunds are not permitted, except in exceptional circumstances, such as medical conditions with valid documentation.

  • Extensions may be granted for unused credits due to unforeseen circumstances, at our discretion and for a fee.

Memberships:

  • All memberships require a minimum commitment period of 2 months.

  • Memberships will automatically renew unless cancelled with written notice at least 3 days before the next billing date.

  • Members may request to pause or freeze their membership in accordance with the Pausing a Membership guidelines below.

  • Memberships are non-transferable and non-refundable.

  • Additional classes beyond the monthly quota can be purchased at the same rate as the membership price per session.

 

3. Cancellation and Refund Policy

3.1 Class Cancellations by the Client:

  • Clients may cancel a booking up to 12 hours before the scheduled class time without penalty.

  • Cancellations made within 12 hours of the class time will be charged in full.

  • Cancellations can be made via our online booking system or by contacting the studio directly.

3.2 Membership Cancellations:

  • Members may cancel their membership with a minimum of 3 days’ written notice before their next billing date.

  • If notice is received less than 3 days prior to the billing date, one final payment may be charged, and the membership will remain active until the end of that billing cycle.

  • Membership cancellations must be submitted via email to info@reformerldn.co.uk.

3.3 Class Cancellations by Reformer LDN:

  • We reserve the right to cancel or reschedule classes due to unforeseen circumstances. In such cases, clients will be notified as soon as possible, and any payments made for the cancelled class will be credited towards future bookings or refunded upon request.

3.4 Refunds:

  • Refunds are not generally offered except in exceptional circumstances, as determined at our discretion.

  • Refunds will not be provided for unused classes or membership periods.

 

4. Pausing a Membership

We understand that life happens, and sometimes you may need to take a short break. You have the option to pause your membership for up to 1 month in a 12-month period.

How to Pause Your Membership

To initiate a pause, please contact us via email at info@reformerldn.co.uk. Requests must be made at least 7 days before your next billing date to ensure your membership is paused before the next payment is processed.

Pause Guidelines

  • Minimum Duration: 7 days

  • Maximum Duration: 1 month per pause

  • Frequency: You may pause your membership once per calendar month.

  • Annual Pause Limit: Memberships can be paused for up to 1 month in total during a 12-month period.

Special Circumstances

Extended pauses beyond the standard limits may be approved for medical reasons, such as injury, illness, or pregnancy. Documentation may be required.

 

5. Health and Safety

5.1 Health Screening:

  • All clients must complete a health and fitness screening questionnaire before attending their first class.

  • Clients are responsible for informing us of any health conditions, injuries, or other concerns that may affect their participation.

5.2 Participation:

  • By participating in our classes, you confirm that you are in good health and physically capable of performing the exercises involved.

  • You agree to follow the instructor’s guidance and use equipment responsibly.

5.3 Liability:

  • Reformer LDN Limited is not liable for injuries, illnesses, or adverse effects resulting from participation, except where liability is imposed by law.

 

6. Studio Etiquette

6.1 Punctuality:

  • Please arrive at least 5 minutes before the start of your class. Late arrivals may not be allowed to join the class if it would disrupt the session.

6.2 Hygiene:

  • Clients are expected to maintain good personal hygiene and clean equipment after use with the sanitizing wipes provided.

6.3 Behaviour:

  • All clients must treat staff, freelancers, and other clients with respect. Disruptive, harassing, or discriminatory behaviour will not be tolerated and may result in removal from the premises.

 

7. Data Protection and Privacy

7.1 Data Collection:

  • We collect and process personal data in accordance with our Privacy Policy and GDPR.

7.2 Data Use:

  • Personal data will only be used for service delivery and marketing purposes if you have opted in.

7.3 Data Security:

  • We take appropriate measures to secure your personal data and do not share it with third parties without your consent, except as required by law.

 

8. Changes to Terms and Conditions

  • Reformer LDN Limited reserves the right to amend these Terms and Conditions at any time. Updates will be effective immediately upon posting on our website.

 

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

10. Contact Information

Reformer LDN Limited
Unit 1.2 Rosewood Building, Shoreditch Exchange
Gorsuch Place, London, E2 8HU
Email: info@reformerldn.co.uk
Phone: 07830305385

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