Privacy Policy

Reformer LDN protects and respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. This applies when you visit our studio or use our services. By using our services, you agree to this policy.

Our Promises

At Reformer LDN, we promise to:

  • Collect only relevant and necessary data.

  • Ensure your data is held on compliant systems.

  • Restrict data access to those who need it. Minimize data processing.

  • Never share your data. Exceptions are for our own marketing. Or when required by law. Or with third parties meeting our privacy standards to fulfill service commitments.

  • Always remember your data is your personal property. We ensure complete transparency and openness with you.

Your Rights

You have these rights over any data we hold about you:

  • Right to Object Object to processing at any time.

  • Right to Opt-Out Opt out of marketing communications at any time.

  • Right to Rectification Have inaccurate data corrected.

  • Right to Erasure Request deletion of your personal data.

  • Right to Data Portability Request transfer of your personal data to another organisation or directly to you.

To exercise any of these rights, contact us at info@reformerldn.com.uk or 07830305385. If dissatisfied with our response, you can complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/concerns/.

How We Collect Your Data

We collect data in these ways:

  • Information you provide by filling forms on our website or in our studio.

  • Details provided during membership sign up.

  • Information from emails, phone calls, or messages you send us.

  • Data from your use of our membership services.

  • Images captured on our CCTV systems for security.

What Data We Collect

The data we collect includes:

  • Personal Contact Details Name, email address, phone number, and postal address.

  • Health Information Relevant health and fitness information provided by you.

  • Payment Information Details necessary to process transactions.

  • Usage Data Information about how you use our website and services.

  • Marketing Data Your preferences in receiving marketing communications.

We handle special category data like health information with particular care. We ensure it is processed securely.

Legal Basis for Processing Your Data

We process your personal data based on specific legal grounds. This ensures full compliance with data protection laws.

  • Contractual Necessity We process data to fulfill our agreement with you. This includes managing your bookings and memberships.

  • Legal Obligation We process data when required by law. This applies to financial records, for example.

  • Legitimate Interests We process data for our legitimate business interests. This includes improving our services and ensuring security. We always balance this with your rights.

Consent We process data when you give us clear consent. This applies to marketing communications, for example. You can withdraw consent at any time.

How We Use Your Data

We use your data to:

  • Provide and manage your membership and bookings.

  • Communicate with you about your account and our services.

  • Process payments and fulfill contractual obligations.

  • Improve our services based on your feedback and usage patterns.

  • Send you promotional information about our services if you opted in.

Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data with:

  • Service Providers Third party companies performing services on our behalf. Examples include payment processing and email delivery.

  • Legal Requirements Authorities when required by law. Or to protect our legal rights.

Corporate Transactions Parties involved in any business transition. Such as mergers or acquisitions.

All content, methods, and class instruction provided by Reformer LDN are our intellectual property. You may not record, reproduce, or share any part of our classes or content without our prior written consent.

Data Security

We use appropriate technical and organisational measures to protect your personal data. This includes encryption and secure cloud services. No online service is entirely secure. We encourage you to take steps to protect your information.

Data Retention

We retain your data as long as necessary. This fulfills the purposes outlined in this Privacy Policy. Typically, personal data is kept for 2 years after your membership ends. Financial information is retained for 7 years to comply with legal obligations. CCTV footage is retained for 90 days unless needed for security investigations.

Data Transfers

If your data is transferred outside the UK or European Economic Area EEA, we ensure protection. This is through appropriate safeguards. Examples include International Data Transfer Agreements IDTAs or Standard Contractual Clauses.

Cookies

Our website uses cookies. They enhance your experience and collect usage data. For more information, see our Cookies Policy.

Changes to This Privacy Policy

We may update this Privacy Policy. Any changes are posted on this page. Where appropriate, we notify you by email.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Reformer LDN Limited 2B Rosewood Building Shoreditch Exchange Gorsuch Place London E2 8HU
Email: Info@reformerldn.co.uk
Phone: 07830305385